Returns & Exchanges
At Bici, we want to ensure you have the best gear for your ride, which is why we offer a 30-day window for returns on all unused cycling equipment and apparel. Items must be in their original packaging with all tags attached to qualify for a full refund or exchange.
Initiate Your Return
Visit our online portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.
Pack Your Gear
Carefully place the items in their original packaging, ensuring all component parts and manuals are included to prevent damage during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.
Quality Inspection & Refund
Once our technicians verify the condition of the returned gear, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing